2025-03-13 –, Pischa
Support is often seen as a secondary service – a necessary burden after a project goes live. But it is much more: a strategic asset for innovation and long-term success.
Support is often seen as a secondary service in many agencies, frequently staffed by juniors, beginners, or interns – despite being the foundation of long-term client relationships. This session highlights why support is far more than just "problem-solving": it’s a strategic success factor that drives innovation, strengthens client loyalty, and builds trust. Together, we’ll explore how agencies can elevate support, allocate resources effectively, and empower their teams for sustainable success.
Michi Mauch, an IT Services Engineer HF, has been working as a developer, consultant, and project manager in various companies and digital agencies since 1999.
He lives with his wife in a compact 36m² tiny house. In his free time, you can find him on the solar roof, traveling in his camper van, or hiking. Recently, gravel biking has also become one of his hobbies.